SHIPPING INFO

 

At Lux Cocoon our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. Usual delivery takes 10-25 business days.

VERIFICATION


A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


PROCESSING


Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–5 days.

SHIPPING


This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US / European orders are shipped by e-packet, which is a US/ European Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.

Please submit a ticket within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

 

 

FREE Shipping

Provide free home delivery for all product on our website

Quality Products

We ensure the product quality that is our main goal

15 Days Return

Return product within 15 days for any product you buy

Online Support

We ensure the product quality that you can trust easily